Delivery and costs
Delivery
General rule:
The retailer must deliver the goods to the consumer within 30 days of the conclusion of the contract.
Exception:
The delivery may take place later mutually agreed upon between the professional and the consumer.
- If the professional fails to comply with the delivery date, consumers may formally require the professional to deliver the product within a new and reasonable period.
- If the professional fails to deliver the goods, consumers have the right to terminate their contract immediately and to reimbursement.
Additional costs
Professionals may not charge fees (e.g. bank or telephone charges) that are higher than what they themselves spend on a given contract.
Consumers must expressly consent to additional costs before the conclusion of a contract or acceptance of an offer.
Transfer of risk
The risk of loss or damage transfers from the professional to the consumer as soon as they take possession of the good or responsibility for its transport.
Unsolicited supply of goods or services / inertia selling
Inertia selling is the practice of sending unsolicited goods to consumers’ homes and requesting either the return of the goods or payment for them while consumers have not ordered anything.
Inertia selling is prohibited and is punishable by fine.
Consumers do not need to take any action in response to the receipt of unsolicited goods.
Consumers do not need to take any action in response to the receipt of unsolicited goods.
Consumers are neither obliged to pay for the goods nor to return them.
The absence of a reply by a consumer does not constitute consent.
