WEBVTT

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This is what it looks like,

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when you wait for your
cancelled flight.

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So, I guess I’m not
the only one

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who's ever had a delayed flight

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or even,

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like in my situation,

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a cancelled flight.

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But

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I know my rights,

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and I know where to find them
if I’m ever unsure.

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Be sure to head over to
myconsumerrights.lu,

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because that website is
made for us,

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the consumers,
to find out all about it.

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The coolest part about the website
is actually the simulator,

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because I type in all the
details of my flight

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and then it tells me exactly
what I’m owed.

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For example, food vouchers or

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even monetary compensation.

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I had over a 5-hour delay
from London,

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so I was owed food
and drink vouchers

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and even a hotel room,

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because my flight only
departed the next day.

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Happy travels

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and stay safe.

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Bye!

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I’m heading home now.
