WEBVTT

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I take more than 50
flights every year.

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And I have learned the hard way,

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how important passenger rights
really are.

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As a professional racing driver,

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traveling became a big part
of my job.

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Races, meetings, test races

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and airports became
my second home.

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When you fly that often,

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cancellations and delays aren’t rare.

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I had already a lot of situations

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where flights were delayed

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by a lot of hours

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or that the flight was
cancelled completely.

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Like the last time

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I flew to Malaysia.

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In those moments,

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the first thing you ask yourself is,

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what are my rights as a passenger?

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What many people don’t realize,

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as a customer,

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we have clear rights

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if something goes wrong
during a trip.

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For example,

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if your flight is cancelled,

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you have the right

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to request a full refund
of your tickets.

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Depending on the situation,

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you may be even entitled

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to 250€ or more in compensation.

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We also have a simulator

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on the website
myconsumerrights.lu.

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Go and check out

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if you are entitled for compensation.

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And

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all your rights are explained there
really clearly.

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Go and check it out!