WEBVTT

00:00.480 --> 00:02.399
This incredible dress has just arrived!

00:02.799 --> 00:04.719
It’s…not at all the dress I ordered…

00:05.919 --> 00:06.400
Oh!

00:06.400 --> 00:07.120
! You scared me.

00:07.120 --> 00:08.080
You’ve been had.

00:08.080 --> 00:10.039
Yes, my good fairy, I’m so sad.

00:10.039 --> 00:10.480
Oh.

00:10.480 --> 00:11.960
This is really not the dress I ordered.

00:11.960 --> 00:13.759
How can I get my money back?

00:13.759 --> 00:15.519
When you placed the order,
did you check

00:15.519 --> 00:16.879
if the website was reliable?

00:16.879 --> 00:18.239
Whether it’s a real company?

00:18.239 --> 00:21.920
With an address?
Is there a right of withdrawal?

00:21.920 --> 00:23.399
No, I didn’t pay attention.

00:23.399 --> 00:24.000
Ah, that’s a shame!

00:24.000 --> 00:25.920
Because throughout
the European Union,

00:25.920 --> 00:28.280
you have a 14-day right of withdrawal.

00:28.280 --> 00:30.800
You can open the parcel,
try on the clothing,

00:30.800 --> 00:34.119
and if it doesn’t fit,
you can return it within 14 days.

00:34.119 --> 00:36.600
Okay, but what about the shipping costs?
Do I have to pay them?

00:36.600 --> 00:37.119
That’s not fair.

00:37.119 --> 00:39.719
In fact, if the seller
did not clearly indicate additional

00:39.719 --> 00:40.799
or return costs,

00:40.799 --> 00:42.200
you don’t have to pay them.

00:42.200 --> 00:43.200
And if the seller refuses the return,

00:43.200 --> 00:44.719
have I lost all my money?

00:44.719 --> 00:45.840
Absolutely not!

00:45.840 --> 00:46.840
You contact the seller

00:46.840 --> 00:49.200
as stated in the terms and conditions

00:49.200 --> 00:50.960
and demand a refund,

00:50.960 --> 00:53.200
because that is your right as a consumer.

00:53.200 --> 00:54.880
Oh, thank you, my good fairy!

00:54.880 --> 00:57.359
I promise, next time I’ll be more careful.