WEBVTT

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I didn’t actually order this.

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I have to send it back.

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But what if that doesn’t work?

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What happens if I don’t get my money back?

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What should I do now?

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Sounds familiar?

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You ordered something and it's not what you ordererd at all.

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And now you have questions.

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What do you do with it?

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Should you send it back?

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Should you write them?

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Will you even get your money back?

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You have the right of withdrawal for 14 days.

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Without having to give a reason.

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And this also applies if the product is discounted.

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The item must be in perfect condition.

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And you should keep all receipts from the exchange with the seller.

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Now, you might say: Yes, but Ines, my money?

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The seller must state on their website

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that the customer pays the return costs.

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If not, the seller must pay them.

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Offline, unfortunately, you do not have this right of withdrawal.

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But many sellers offer it anyway.

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A little tip: Always ask beforehand.