WEBVTT

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Get ready with me,

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while I tell you a story

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of an online order.

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I don’t know if situations
like this only happen to me,

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but since I have a wedding
this summer,

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I wanted to order myself
a nice dress.

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And I finally found one.

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I ordered it,

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I got the confirmation e-mail.

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But somehow, I didn’t receive
any further information.

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Now the package has finally arrived

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after almost two months.

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And when I opened it,

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I got another shock.

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It was the wrong colour.

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Instead of being brown,
it was bright blue.

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And I asked myself tons of questions.

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What do I do now?
And what did I do?

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Nothing.

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I simply kept the dress

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and had to order a new one.

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But in the meantime,
I learned something important.

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The law here in Luxembourg and
throughout Europe says that

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the delivery deadline
must not exceed thirty days.

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For online purchases,
you also have a

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fourteen day right of withdrawal,

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even if it is a correct product.

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Now I understand my rights

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as an online consumer so much better.

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Check your rights as well on

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because informing yourself makes
a big difference.