WEBVTT

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I think we've all fallen for it at least once

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You order something online and when it arrives,

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it’s nothing like what you ordered on the website.

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The good news is that when buying online, you have the right to withdraw.

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You usually have 14 days

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to change your mind.

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Here is a small checklist to remember.

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1. The duration of the right to withdraw.

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Most of the time, you have 14 days to decide.

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2. How can you withdraw?

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Does the website clearly explain how you can make your withdrawal

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if you don't like the product?

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3. And finally: Who pays the return costs?

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These costs are normally covered by the seller,

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nless stated otherwise on the website.

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Save this reel if you want to know

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what to do next time you fall for something.

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For all the official details and steps to follow,

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check out the account of mpcluxembourg.